Kontakt 2008, 10(1):112-116 | DOI: 10.32725/kont.2008.016

Human factor - a concealed source of wealth and prosperity in healthcare companiesHealth and Social Sciences

Ilona Lískovcová

Jihočeská univerzita v Českých Budějovicích, Zdravotně sociální fakulta, katedra veřejného a sociálního zdravotnictví

The target of the work was determination of the satisfaction of employees of health facilities, effects of their satisfaction on economic results of the company and furthermore relationships and attitudes of employees, i. e. healthcare professionals, to adhering to standards, professionalism and education. Methods of inquiring, dialogues with selected respondents, observation and data analysis were used. This was a quantitative research. Three anonymous questionnaires were arranged as follows: No. 1 - questionnaire of the satisfaction with the occupation, No. 2 - questionnaire comparing wishes of employees with the measure of their satisfying on the part of the organization, including comparison of results with the estimate by the investigator, and questionnaire No. 3 - importance of the education, of the diligent and effective work according to opinions of respondents. The questions for the arrangement of questionnaires were taken and adjusted from the internet sites Internet medical education (www.intermed.cz). The last step was a comparison of the economic result of the company in selected months (at a half-year interval). These were the third month before the changes and third month after the changes implemented in the health facility and new approaches in the company management. The questionnaires were subjected to all the middle and inferior healthcare professionals of these facilities (total of 87 middle healthcare professionals and helping healthcare professionals). The success of the research was of 37.2%. The result demonstrated that the improvement of the satisfaction of employees positively affects the economic activity of the company; the interest of employees in the operation of the company was enhanced and a positive attitude to adhering to standards was also demonstrated. The article concerns the work, human factor, motivation to the work, system of the quality of the care and services, mental capital, image of the organization and possibilities of acquiring competitive advantages. There is an attempt to explain the skills in the field of the emotional intelligence and effects of the human factor (employee and the company prosperity). The skills in the field of the emotional intelligence can become a "mark" of particular health facilities and the human factor can be a source of the wealth and prosperity of state as well as non-state health facilities.

Keywords: company; human factor; healthcare professional

Received: March 7, 2008; Accepted: April 21, 2008; Prepublished online: June 27, 2008; Published: July 27, 2008  Show citation