Kontakt 2022, 24(3):212-218 | DOI: 10.32725/kont.2022.027

Culturally based caring model in nursing servicesNursing - Original article

Agusta Dian Ellina1, Nursalam1, Esti Yunitasari1, Made Mahaguna Putra2, *, Novian Mahayu Adiutama3
1 Universitas Airlangga, Faculty of Nursing, Surabaya, East Java, Indonesia
2 Universitas Pendidikan Ganesha, Faculty of Medicine, Buleleng, Bali, Indonesia
3 Politeknik Negeri Subang, Subang, West Java, Indonesia

The level of client satisfaction is influenced by the quality of nursing services with the main indicator of caring behavior. This study aims to analyze the effect of the culture-based caring model on work life and the quality of nursing services. A quasi-experimental pre-post-test design was used with the control group. This study involved 60 nurses who worked in hospitals. Culture-based care model, quality of nursing care, as well as the quality of nursing work life, were variables in this investigation. The results of the different post-test scores in the two groups showed a significant difference in all indicators of the quality of nursing work life (QNWL) and the quality of nursing services. The application of a culture-based caring model makes a practical contribution to the improvement of nursing care services, namely by providing references to nurses in improving caring behavior so that patients can feel the quality of nursing services optimal.

Keywords: Caring; Culture; Nurse; Nursing Work Life Quality; Patient satisfaction
Conflicts of interest:

The authors have no conflict of interests to declare.

Received: March 16, 2022; Revised: August 6, 2022; Accepted: September 14, 2022; Prepublished online: September 23, 2022; Published: October 5, 2022  Show citation

ACS AIP APA ASA Harvard Chicago Chicago Notes IEEE ISO690 MLA NLM Turabian Vancouver
Dian Ellina A, Nursalam, Yunitasari E, Putra MM, Adiutama NM. Culturally based caring model in nursing services. Kontakt. 2022;24(3):212-218. doi: 10.32725/kont.2022.027.
Share...
Download citation
  • BibTeX (.bib)
  • Bookends (.ris)
  • EasyBib (.ris)
  • EndNote (.enw)
  • EndNote 8 (.xml)
  • ISI WoS (.isi)
  • Medlars (.medlars)
  • Mendeley (.ris)
  • MODS (.xml)
  • Papers (.ris)
  • RefWorks (.txt)
  • RefManager (.ris)
  • RIS (.ris)
  • MS Word (.xml)
  • Zotero (.ris)
    • Open full article

    References

    1. Alasad J, Abu Tabar N, AbuRuz ME (2015). Patient Satisfaction With Nursing Care. J Nurs Adm 45(11): 563-568. DOI: 10.1097/nna.0000000000000264. Go to original source... Go to PubMed...
    2. Albougami AS, Pounds KG, Alotaibi JS (2016). Comparison of Four Cultural Competence Models in Transcultural Nursing: A Discussion Paper. Int Arch Nurs Health Care 2(4): 1-5. DOI: 10.23937/2469-5823/1510053. Go to original source...
    3. Ayala RA, Calvo MJ (2017). Cultural adaptation and validation of the Caring Behaviors Assessment tool in Chile. Nurs Health Sci 19(4): 459-466. DOI: 10.1111/nhs.12364. Go to original source... Go to PubMed...
    4. Brooks LA, Manias E, Bloomer MJ (2019). Culturally sensitive communication in healthcare: A concept analysis. Collegian 26(3): 383-391. DOI: 10.1016/j.colegn.2018.09.007. Go to original source...
    5. Calong K, Soriano G (2018). Caring Behavior and Patient Satisfaction : Merging for Satisfaction. Int J Car Sci 11(2): 697-704.
    6. Chan CW, Perry L (2012). Lifestyle health promotion interventions for the nursing workforce: a systematic review. J Clin Nurs 21(15-16): 2247-2261. DOI: 10.1111/j.1365-2702.2012.04213.x. Go to original source... Go to PubMed...
    7. Değer VB (2018). Transcultural Nursing. Nursing. DOI: 10.5772/intechopen.74990. Go to original source...
    8. Dudkiewicz PB (2014). Utilizing a Caring-based Nursing Model in an Interdepartmental Setting to Improve Patient Satisfaction. Int J Hum Caring 18(4): 30-33. DOI: 10.20467/1091-5710-18.4.30. Go to original source...
    9. Enestvedt RC, Clark KM, Freborg K, Miller JP, Leuning CJ, Schuhmacher DK, et al. (2018). Caring in the Margins. ANS Adv Nurs Sci 41(3): 230-242. DOI: 10.1097/ANS.0000000000000201. Go to original source... Go to PubMed...
    10. Gillham D, De Bellis A, Xiao L, Willis E, Harrington A, Morey W, Jeffers L (2018). Using research evidence to inform staff learning needs in cross-cultural communication in aged care. Nurse Educ Today 63: 18-23. DOI: 10.1016/j.nedt.2018.01.007. Go to original source... Go to PubMed...
    11. Gurdogan EP, Uslusoy EC (2019). The Relationship between Quality of Work Life and Happiness in Nurses: A Sample of Turkey. Int J Caring Sci 12(3): 1364-1371.
    12. Hogg R, Hanley J, Smith P (2018). Learning lessons from the analysis of patient complaints relating to staff attitudes, behaviour and communication, using the concept of emotional labour. J Clin Nurs 27(5-6): e1004-e1012. DOI: 10.1111/jocn.14121. Go to original source... Go to PubMed...
    13. Jafari M, Habibi Houshmand B, Maher A (2017). Relationship of Occupational Stress and Quality of Work Life with TurnoverIntention among the Nurses of Public and Private Hospitals in Selected Cities of Guilan Province, Iran, in 2016. J Health Res Commun 3(3): 12-24.
    14. Javanmardnejad S, Bandari R, Heravi-Karimooie, M, Rejeh N, Sharif Nia H, Montazeri A (2021). Happiness, quality of working life, and job satisfaction among nurses working in emergency departments in Iran. Health Qual Life Outcomes 19(1): 112. DOI: 10.1186/s12955-021-01755-3. Go to original source... Go to PubMed...
    15. Kermansaravi F, Navidian A, Rigi SN, Yaghoubinia F (2014). The Relationship between Quality of Work Life and Job Satisfaction of Faculty Members in Zahedan University of Medical Sciences. Glob J Health Sci 7(2): 228-234. DOI: 10.5539/gjhs.v7n2p228. Go to original source... Go to PubMed...
    16. Kieft RS, de Brouwer BB, Francke AL, Delnoij DM (2014). How nurses and their work environment affect patient experiences of the quality of care: A qualitative study. BMC Health Serv Res 14: 249. DOI: 10.1186/1472-6963-14-249. Go to original source... Go to PubMed...
    17. Kudo Y, Yoshimura E, Shahzad MT, Shibuya A, Aizawa Y (2012). Japanese Professional Nurses Spend Unnecessarily Long Time Doing Nursing Assistants' Tasks. Tohoku J Exp Med 228(1): 59-67. DOI: 10.1620/tjem.228.59. Go to original source... Go to PubMed...
    18. Leininger M (2002). Culture care theory: a major contribution to advance transcultural nursing knowledge and practices. J Transult Nurs 13(3): 189-192. DOI: 10.1177/10459602013003005. Go to original source... Go to PubMed...
    19. Lin C-F, Lai F-C, Huang W-R, Huang C-I, Hsieh C-J (2020). Satisfaction with the Quality Nursing Work Environment among Psychiatric Nurses Working in Acute Care General Hospitals. J Nurs Res 28(2). DOI: 10.1097/jnr.0000000000000350. Go to original source... Go to PubMed...
    20. Macairan K, Educado RMF, Minsalan ME, Recodo RG (2019). Quality of Work Life of Public School Nurses in the Philippines. Nurse Media J Nurs 9(1): 1-12. DOI: 10.14710/nmjn.v9i1.22885. Go to original source...
    21. Markey K, Tilki M, Taylor G (2018). Understanding nurses' concerns when caring for patients from diverse cultural and ethnic backgrounds. J Clin Nurs 27(1-2): e259-e268. DOI: 10.1111/jocn.13926. Go to original source... Go to PubMed...
    22. Nowrouzi B, Giddens E, Gohar B, Schoenenberg S, Bautista MC, Casole J (2016). The quality of work life of registered nurses in Canada and the United States: a comprehensive literature review. Int J Occup Environ Health 22(4): 341-358. DOI: 10.1080/10773525.2016.1241920. Go to original source... Go to PubMed...
    23. Nuari NA (2016). Quality Work Life dan Kepuasan Kerja Perawat di Rumah Sakit Amelia Pare. J Ners Kebidanan 3(1): 1-7. DOI: 10.26699/jnk.V3I1.ART.p001-007. Go to original source...
    24. Nursalam (2014). Metode Penelitian Ilmu Keperawatan. Edisi III. Jakarta: Salemba Medika, 413 p.
    25. Prakash B (2010). Patient satisfaction. J Cutan Aesthet Surg 3(3): 151-155. DOI: 10.4103/0974-2077.74491. Go to original source... Go to PubMed...
    26. Purnell L (2019). Update: The Purnell Theory and Model for Culturally Competent Health Care. J Transcul Nurs 30(2): 98-105. DOI: 10.1177/1043659618817587. Go to original source... Go to PubMed...
    27. Ramawickrama J, Pushpakumari MD, Opatha HHDNP (2017). Quality of Work Life, Job Satisfaction, and the Facets of the Relationship between the Two Constructs. Int Bus Res 10(4): 167-182. DOI: 10.5539/ibr.v10n4p167. Go to original source...
    28. Sacco TL, Copel LC (2018). Compassion satisfaction: A concept analysis in nursing. Nurs Forum 53(1): 76-83. DOI: 10.1111/nuf.12213. Go to original source... Go to PubMed...
    29. Suratno K, Ariyanti S, Kusrini K (2018). The Relationship between Transformational Leadership and Quality of Nursing Work Life in Hospital. Int J Caring Sci 11(3): 1416-1422.
    30. Tucker CM, Marsiske M, Rice KG, Nielson JJ, Herman K (2011). Patient-Centered Culturally Sensitive Health Care: Model Testing and Refinement. Health Psychol 30(3): 342-350. DOI: 10.1037/a0022967. Go to original source... Go to PubMed...
    31. Yasin YM, Kerr MS, Wong CA, Bélanger CH (2020). Factors affecting job satisfaction among acute care nurses working in rural and urban settings. J Adv Nurs 76(9): 2359-2368. DOI: 10.1111/jan.14449. Go to original source... Go to PubMed...

    This is an open access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY-NC-ND 4.0), which permits non-comercial use, distribution, and reproduction in any medium, provided the original publication is properly cited. No use, distribution or reproduction is permitted which does not comply with these terms.


    Return to the content