Kontakt X:X | DOI: 10.32725/kont.2025.055

Assessment of the quality of care perceived by patients in clinical learning environments: a field trialOšetřovatelství - původní práce

Alessandro Delli Poggi ORCID...^{1, *}, Giulia Pintus ORCID...¹, Emanuele Brai ORCID...², Carlos Saus Ortega ORCID...³, Paolo Ferrara ORCID...⁴, Federico Ruta⁵, Alice Mannocci ORCID...⁶

¹ Sapienza - University of Rome, Department of Surgery, Rome, Italy

² University Tor Vergata of Rome, Department of Medicine and Prevention, Rome, Italy

³ Universita de Valencia, Escuela de Enfermeria La Fe, Valencia, Espana

⁴ University of Milan, San Paolo Teaching Hospital, asst. Santi Paolo e Carlo, Milan, Italy

⁵ Health Agency BAT, General Direction, Andria, Italy

⁶ University San Raffaele of Rome, Department for the Promotion of Human Sciences and Quality of life, Rome, Italy

Background: Patients' perception of quality of care is a central concept in the health context, reflecting the degree of satisfaction and confidence that users have with the services they receive. It is a subjective dimension, influenced by the patient's perception of various factors, including communication, humanistic care, comfort, and accessibility of services. Understanding this perception is crucial to improving the quality of care and ensuring a positive experience for users. The most important aspects include communication, humanisation of care, comfort and safety, accessibility, and continuity of care. Assessing the perceived quality of nursing care allows us to care for the patient from a holistic perspective. It gives practitioners a way to measure and compare the results of their clinical practice with the expected outcomes. Outcome: The purpose of this study is to evaluate and investigate the quality of care perceived by patients, in the presence or absence of nurse students.

Methods: Field Trial, cross-sectional study according to the CONSORT Statement, led in the La Fe Hospital in Valencia. The New Castle Satisfaction with Nursing Scale (NSNS) questionnaire was used.

Results: The findings revealed a favorable assessment concerning the support, relational dynamics, and information that patients perceived from the nursing staff. Less positive, however, was the degree of perceived attention, probably attributable to the disparity in the number of nurses/patients.

Conclusion: The perception of the quality of care received is generally positive; however, this quality could be further enhanced if nurses were afforded the opportunity to allocate sufficient time to each individual's needs.

Klíčová slova: Nursing student; Patients; Quality; Quality of care; Quality perceived

Střet zájmů:

The authors have no conflict of interest to declare.

Vloženo: 7. leden 2025; Revidováno: 5. září 2025; Přijato: 10. listopad 2025; Zveřejněno online: 10. listopad 2025