Kontakt 2008, 10(2):257-263 | DOI: 10.32725/kont.2008.040

Satisfaction of seniors with institutional care in the Moravian-Silesian RegionNursing

Radka Bužgová

Ostravská univerzita, Zdravotně sociální fakulta, Ústav ošetřovatelství a porodní asistence

The evaluation of the satisfaction of clients with the institutional care is one of parameters of the quality of the services granted. The target of the research was to find what is the evaluation of the satisfaction by the clients of homes for seniors in the Moravian-Silesian Region and what are the factors affecting this satisfaction. The research sample included 488 clients from 12 old people's homes sponsored by the Moravian-Silesian Region and Ostrava City Council. A questionnaire of the satisfaction of inhabitants with the home for seniors was used for the data accumulation, which was presented to clients by the form of a standardized interview. The questionnaire was directed to the following areas: satisfaction with behaviour and professional quality of nurses and caregivers, satisfaction with so called hotel services (manner of accommodation, sanitary utilities, cleanness and order, catering), satisfaction with inter-human relationships and coexistence with other inhabitants, satisfaction with the possibility to be active and to participate in activation programmes. The sample included clients of selected facilities (regional selection) adhering to the following criteria: age over 60 years, ability of communication, orientation in time and space, willingness to participate in the interview. The clients positively evaluated the nursing care; the satisfaction with catering, individual interest of nurses and caregivers and relationships between clients was somewhat smaller. Hypotheses considered association between the satisfaction of clients with the old people's home and duration of the stay of the client, his/her age, gender, self-sufficiency, evalaution of his/her own life situation and rate of visits of family members. The results of the research demonstrated that particular partial items of the satisfaction of the clients are affected by different factors. All the spheres of the satisfaction considered are markedly affected by the general self-evaluation of the client life situation.

Keywords: Satisfaction; Senior; Institutional care; Quality of care

Received: August 22, 2008; Accepted: November 14, 2008; Prepublished online: December 17, 2008; Published: December 17, 2009  Show citation