Kontakt 2010, 12(1):74-82 | DOI: 10.32725/kont.2010.009

Social aspects of competences of crisis managersHealth and Social Sciences

Vladimír Míka
Žilinská univerzita v Žiline, Fakulta špeciálneho inžinierstva, katedra krízového manažmentu

The reality of the life ever more urgently presents the task of readiness to solving problems, which are characterized by the endangerment of lives, safety and property of people. Specific conditions for the solution of crisis situations of different nature are also determined by requirements for expert physical and mental readiness of management subjects.
The target of the article is to specify requirements for the crisis manager personality, and in confrontation with other opinions, to delimit the structure and characterize contents of competences of crisis managers, and based on this, to explain the social and psychological dimension of knowledge, capacity and skill of crisis managers and emphasize necessary adjustments to the contents and increase in the efficacy of the method of their education.
The principal method was a comparison of still existing knowledge and attitudes with results of our own questionnaire action among experts from practice and academic institutions. The knowledge acquired was supplemented by results of a partial analysis of relevant domestic and foreign sources and experience from the solution of several realistic crisis situations, industrial accidents and ecological and natural catastrophic events.
The competences of the manager comprise a set of knowledge and capacity in harmony with the extent of the authority and responsibility. There are different approaches to their formulation: some of them prefer traditional structuring based on the contents of functions and levels of management and some others are focused on personality qualities of managers, emotional stability and mental resistance necessary in the solution of tedious and frequently unexpected situations. The currently existing opinions, experience from practice as well as results of research emphasize requirements for strengthening social competences. This is also supported by a comparison of results of our own questionnaire research and extensive research in the USA.
The competences required considerably include those, which are associated with conducting people, giving decisions in complicated situations, effective communication between cooperating components, communication with people involved as well as with the public. This is everything reflected by the contents, methods and means employed in particular educational forms as well as in requirements for expert as well as personality qualities of pedagogues.

Keywords: crisis; crisis manager; capacities; social competences

Published: March 31, 2010  Show citation

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Míka V. Social aspects of competences of crisis managers. Kontakt. 2010;12(1):74-82. doi: 10.32725/kont.2010.009.
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