Kontakt 2013, 15(3):245-251 | DOI: 10.32725/kont.2013.029

Patient satisfaction with nursing care in surgical departments in hospitals of the Region VysočinaNursing

Lenka Drahošová^*, Darja Jarošová

Ostravská univerzita v Ostravě, Lékařská fakulta, Ústav ošetřovatelství a porodní asistence

The paper presents the results of survey of patient satisfaction with nursing care and with stay in hospital. The aim of the quantitative research was to find out satisfaction of in-patients in surgical departments in term of sociodemographic data. The survey was realized from April to June 2012 in all the hospitals established by the Vysočina Region. The research sample (n = 543) was formed by patients of all surgical departments of acute care who met the input criteria (age over 18 and minimum length of hospitalization of 48 hours). For data collection was used a standardized questionnaire Patient Satisfaction Scale (PSS) and a questionnaire for sociodemographic data collection of patients. Data were evaluated by descriptive statistics (average, standard deviation, absolute and relative frequency). Total patient satisfaction with nursing care in the Vysočina Region reached the average value 3.30 (SD 0.60). In patient satisfaction were not ascertained significant differences according to hospital and sex. The least satisfied patients in all hospitals were those with offered care possibilities (average 3.24, SD 0.66), they were most satisfied with access and behaviour of nurses and others nursing staff (average 3.39, SD 0.64). The patients expressed generally the highest satisfaction in the dimension of technorational aspects of care (average 3.8), followed by the dimension of interaction and support (average 3.30) and the biggest reserves were ascertained in the dimension following awareness (average 3.27). The results of the study showed that the assessed data can be used to integrated valid comparison of patient satisfaction patient in all hospitals with a joint promoter. Further they can serve as a feedback and self-reflection for nurses as well as other members of nursing team and the basis for improvement of those nursing activities which have been assessed less positively by the patients.

Keywords: patients; nursing care; satisfaction; PSS questionnaire; hospitals of the Vysočina Region

Received: October 24, 2012; Accepted: April 17, 2013; Published: September 27, 2013  Show citation