Kontakt 2015, 17(3):e154-e162 | DOI: 10.1016/j.kontakt.2015.08.006

Process modeling of internal audit in healthcare centerNursing - Original article

Vladimír Bolek^a,*, Jana Filanová^a, Iveta Ondrášová^b, Jana Martinková^c

^a Ekonomická univerzita v Bratislave, Fakulta podnikového manažmentu, Katedra informačného manažmentu, Bratislava, Slovenská republika

^b Ekonomická univerzita v Bratislave, Národohospodárska fakulta, Katedra aplikovanej informatiky a výpočtovej techniky, Bratislava, Slovenská republika

^c Trnavská univerzita v Trnave, Fakulta zdravotníctva a sociálnej práce, Katedra ošetrovateľstva, Trnava, Slovenská republika

This scientific paper compares the definitions of an audit of domestic and foreign authors. The authors determine the elemental substance of the definition, namely that it is a systematic evaluation of the audited object based on pre-defined rules, norms and standards for the area.
The fundamental aim of the scientific paper is to propose and then optimize the model of process of internal audit on the quality of services in a health facility. For creation of the process model of internal audit has been used the method - Event-driven Process Chain and the modeling tool - ARIS Express. The process model of internal audit has been created by method - Event-driven Process Chain by help of the modeling tool - ARIS Express. The main objective of the scientific paper has been achieved by implementing a number of scientific methods. As a result, a model for internal audits in the health facility has been created and segmented into three areas and subsequently optimized. The audit activities are the main diagnostic tool of top management and acts as evaluation and feedback that provides information about the status of the quality of medical equipment and processes taking place in it. Audits represent an independent source of information and cover all the processes that make up a quality management system. Nowadays, the auditing process is considered the largest and most widely used management tool for determining the level of quality management system.

Keywords: Modeling; Optimization; Process; Audit; Health facility; Auditing; Audit errors

Received: February 17, 2015; Revised: July 19, 2015; Accepted: August 18, 2015; Published: September 21, 2015  Show citation