Kontakt 2013, 15(1):38-45 | DOI: 10.32725/kont.2013.006

Assessment of organizational culture of hospital in dimension of communication and relationship to workNursing

Zuzana Šachová, Iva Brabcová*
Jihočeská univerzita v Českých Budějovicích, Zdravotně sociální fakulta, katedra ošetřovatelství a porodní asistence

The subject of the research examination was mapping of the organizational culture at a selected medical institution in the dimension of the communication and relationship of staff members to their work. A quantitative interviewing method was employed for the implementation of the research examination. The sample group included 76 nurses of the Hospital Písek, a. s. Questionnaires were distributed at departments of surgery, internal medicine, gynaecology, urology, neurology and orthopaedics. The choice of respondents followed the intention of the research examination. The examination was performed in February 2011. Questions in the dimension "Communication" mapped the levels of the horizontal and vertical transfer of information at the working site. Adhering to the time schedule, precision, comprehensibility, completeness and truthfulness of information transferred were furthermore examined. Questions in the dimension "Relationship to work" concerned the motivation, satisfaction with the occupational environment, atmosphere at the working site and degree of the commitment of nurses to the work. In the field of the communication, a good system of the information transfer was demonstrated at the horizontal (nurse-nurse) as well as vertical (senior nurse-nurse) levels. Research indicated that the nurses considered the importance of transferring information among all of them (84.2%), that appropriate information is timely received (81.6%) and that they discuss proposals and comments concerning the organization of the work (86.9%). They are also satisfied with the communication (75%) and method of solving conflicts on the part of the senior nurse (64.5%). A weak feature in this dimension was lack of involving some respondents in making decisions concerning the department operation (42.1%). Most respondents considered their work as interesting and attractive (76.4%), which provides them with satisfaction (75%). However, only 45.9% of them reported a possibility of self-fulfilment in their work (i.e. of complete development and taking advantage of their personal features and capacities). In spite of a prevalently positive atmosphere at the working site (63.1%), there is a certain warning signal that 23.7% of respondents consider the atmosphere rather negatively.

Keywords: communication; hospital; organizational culture; relationship to work

Received: September 19, 2012; Accepted: November 29, 2012; Published: March 15, 2013  Show citation

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Šachová Z, Brabcová I. Assessment of organizational culture of hospital in dimension of communication and relationship to work. Kontakt. 2013;15(1):38-45. doi: 10.32725/kont.2013.006.
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